At Mod Vanta, we combine runway-inspired perfection with effortless practicality in every aspect of your shopping experience. Our Shipping & Returns policy reflects the same attention to detail and seamless service that defines our collections.

Shipping Information

We deliver our globally-inspired boutique selections to all regions (excluding parts of Asia and certain remote areas) with the following options:

Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Processing time: 1-2 business days
  • Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Processing time: 1-2 business days
  • Delivery time: 15-25 business days after dispatch

Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Our Effortless Returns Process

We design for perfection, but if any item doesn’t meet your expectations, our streamlined returns process ensures resolution with the same effortless style as our collections.

Return Policy Details

  • Return window: 15 days from receipt of order
  • Condition requirements:
    • Items must be unworn, unwashed, and in original condition
    • All original tags must be attached
    • Original packaging should be included where possible
  • Proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear with removed hygiene seals
  • Earrings and other intimate accessories

Simple 4-Step Return Process

  1. Initiate Your Return: Email customer service at [email protected] with your order number and return details
  2. Receive Authorization: We’ll respond within 24-48 hours with an RMA number and instructions
  3. Package Your Items: Securely pack items in original or similar protective packaging
  4. Ship Your Return: Send to our London address using a trackable method (return shipping costs are customer’s responsibility unless due to our error)

Exchange Process

For size or color exchanges:

  • Follow the same steps as returns
  • Clearly specify your exchange request and preferred size/color in your email
  • Exchanges are subject to availability (we’ll contact you if your item is out of stock)

Refund Information

  • Processing time: 5-7 business days after we receive and inspect your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping costs are non-refundable. For free shipping orders, £12.95 will be deducted from your refund.

International Returns

  • Customers are responsible for any customs duties or taxes on returned items
  • We recommend DHL or FedEx for international returns to ensure tracking
  • Refunds will be issued in your original payment currency

Need Assistance?

Our London-based customer service team is delighted to help with any questions about shipping or returns.

Contact us at [email protected] or write to:

Mod Vanta Returns
60 Rochester Row, Westminster
London GB CH3A 3MP

Thank you for choosing Mod Vanta – where effortless style meets impeccable service.