At Mod Vanta, we design our collections for runway-inspired perfection, and we want you to love every piece you purchase from our global boutique. If for any reason you need to return or exchange an item, our policy ensures a seamless experience that matches the effortless style of our designs.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging should be included where possible
  • A valid proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on the following items:

  • Swimwear (if hygiene seals are removed)
  • Earrings and other intimate accessories

Simple Return Process

  1. Initiate Your Return: Email our Westminster customer service team at [email protected] with your order number and details of the items you wish to return or exchange.
  2. Receive Authorization: We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Items: Securely pack the items in their original packaging or similar protective packaging.
  4. Ship Your Return: Send the package to our London address using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (size or color):

  1. Follow the same steps as the return process
  2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred size/color
  3. We’ll process your exchange once we receive the original item

Note: Exchanges are subject to availability. If your requested item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For free shipping orders, the standard shipping fee (£12.95) will be deducted from your refund

Return Request Template

To expedite your return, please use this template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Mod Vanta Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Quantity] 2. [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify] For exchanges, I would like: [Specify new size/color] I confirm that the items are unworn, unwashed, and in original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

As a global retailer (serving all regions except parts of Asia and remote areas), please note:

  • You are responsible for any customs duties or taxes on returned items
  • We recommend using DHL or FedEx for international returns to ensure tracking
  • Refunds will be issued in your original payment currency

Questions?

Our London-based customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] or write to:

Mod Vanta Returns
60 Rochester Row, Westminster
London GB CH3A 3MP

We appreciate your trust in Mod Vanta and are committed to making your shopping experience as flawless as our runway-inspired collections.