Welcome to our FAQ page, where we’ve answered your most common questions about shopping with Mod Vanta. Can’t find what you’re looking for? Email our friendly team at [email protected].
About Mod Vanta
What is Mod Vanta’s style philosophy?
We specialise in effortless, runway-inspired fashion made accessible. Our pieces bridge the gap between catwalk trends and everyday wear, focusing on versatile essentials that transition seamlessly from office to evening.
Where is Mod Vanta based?
Our design studio is located at 60 Rochester Row, Westminster, London. All orders are carefully checked and packed by our London team before shipping worldwide.
Products & Sizing
What types of clothing does Mod Vanta offer?
Our curated collection includes:
- Blouses & Shirts
- Dresses
- Leisurewear
- Skirts
- T-Shirts
- Tops
- Trousers
How do I know what size to order?
We provide detailed size guides for each product. Our pieces are designed with modern fits – if you’re between sizes or prefer a looser fit, we recommend sizing up.
Are your materials sustainable?
We’re committed to responsible fashion. Since 2022, all orders ship in 100% plastic-free, sustainable packaging, and we’re continually working to improve our fabric choices.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a discount for first-time buyers?
Yes! Use code VANTA10 at checkout for 10% off your first order. This offer can’t be combined with other promotions.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP. If you need to make changes, email us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where does Mod Vanta ship?
We ship worldwide, excluding some remote areas and parts of Asia. At checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two convenient options:
🚀 Standard Shipping (£12.95)
– Delivered in 10-15 days after dispatch
– Shipped with DHL or FedEx
– Fully trackable
– Delivered in 10-15 days after dispatch
– Shipped with DHL or FedEx
– Fully trackable
🎁 Free Shipping (orders over £50)
– Delivered in 15-25 days after dispatch
– Shipped with EMS
– Perfect for bundled orders
Pro tip: Combine orders with friends to unlock free shipping!– Delivered in 15-25 days after dispatch
– Shipped with EMS
– Perfect for bundled orders
How long does order processing take?
Each order takes 1-2 business days to process as our London team carefully checks every piece before shipment. You’ll receive a confirmation email when your order ships.
Can I track my order?
Absolutely! For Standard Shipping (DHL/FedEx), you’ll receive tracking information via email. EMS shipments are also trackable – contact us if you need assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original condition. Please email [email protected] to initiate a return.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact Mod Vanta?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours on business days.
Do you have a physical store?
Currently, Mod Vanta operates exclusively online through modvanta.com. This allows us to keep our prices accessible while delivering runway-inspired styles worldwide.
Ready to refresh your wardrobe the smart way? Shop our current collection and experience fashion that delivers (literally). Your next effortless style moment awaits!
– The Mod Vanta Team
– The Mod Vanta Team